Last Updated: March 2, 2025
At HydraSnap, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 15 days of the delivery date.
- Items must be unused, in original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards or promotional items.
- Used or damaged products (unless defective upon arrival).
- Customized or personalized items.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days.
- Refunds are issued back to the original payment method.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange, please contact [email protected] within 7 days of receiving your order.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
6. Contact Us
If you have any questions about returns or refunds, contact us at:
📧 [email protected]